Telephone Frequently Asked Questions

My landline phone is not working. What should I do?

Try these troubleshooting tips to help determine the source of the problem:

  • Make sure all of your phones are hung up. If you’re using a cordless phone system, try plugging in a corded phone in the phone jack. If you’re a customer receiving services over fiber optics, check to see if your battery backup is plugged in. The battery backup power is usually located in your basement or a utility room.
  • If you have only one phone, take it to a friend’s house and try it there. If it still doesn’t work, the problem is probably in the phone.
  • If you have several phone jacks, plug a phone into the jack that is closest to where the phone line comes into your home or office. If the phone works there, but nowhere else, the trouble is probably in your wiring.
  • Borrow a phone that you know is working. Plug it into each of your phone jacks. If the borrowed phone works in all of your jacks, the problem is in your phone. If it works in some of your jacks, the problem is probably in your wiring. If it doesn’t work at all, the problem is probably in our lines or equipment.

If you still have no dial tone, call us at the numbers below.

What if I'm having problems receiving long distance calls?

Because the technology and networks are different with every long distance carrier, sometimes there are connections that either don’t get made or get lost in translation, resulting in phone calls not going through. If you find out that this is happening to you, that there are long distance calls that you are not receiving, inform the person placing the long distance phone call that they need to contact their carrier. The request to examine a possible problem must come from the person placing the call. There are two reasons that the request must come from the subscriber who originates the phone call:

  • Long distance phone calls happen sequentially. The best way to solve problems between long distance carriers is to start with the carrier from which the call originates and then work towards the carrier receiving the phone calls. If it is determined that the issue is not with the originating network, the carrier then contacts OmniTel and we begin to working together to trouble shoot the problem on our end.
  • Privacy laws. Only the person who is the long distance subscriber can report problems. This is for the protection of all telephone subscribers.

Although these problems don’t occur very often, with the changes in technologies and networks, it isn’t surprising that there might be a few connections that are getting lost in translation.

What if I have a question after hours?

You can leave a message on our answering machine or email any questions you might have, day or night question@omnitel.biz and we will get back to you our next business day.

My landline phone is not working. What should I do?

Try these troubleshooting tips to help determine the source of the problem:

  • Make sure all of your phones are hung up. If you’re using a cordless phone system, try plugging in a corded phone in the phone jack. If you’re a customer receiving services over fiber optics, check to see if your battery backup is plugged in. The battery backup power is usually located in your basement or a utility room.
  • If you have only one phone, take it to a friend’s house and try it there. If it still doesn’t work, the problem is probably in the phone.
  • If you have several phone jacks, plug a phone into the jack that is closest to where the phone line comes into your home or office. If the phone works there, but nowhere else, the trouble is probably in your wiring.
  • Borrow a phone that you know is working. Plug it into each of your phone jacks. If the borrowed phone works in all of your jacks, the problem is in your phone. If it works in some of your jacks, the problem is probably in your wiring. If it doesn’t work at all, the problem is probably in our lines or equipment.

If you still have no dial tone, call us at the numbers below.

What if I'm having problems receiving long distance calls?

Because the technology and networks are different with every long distance carrier, sometimes there are connections that either don’t get made or get lost in translation, resulting in phone calls not going through. If you find out that this is happening to you, that there are long distance calls that you are not receiving, inform the person placing the long distance phone call that they need to contact their carrier. The request to examine a possible problem must come from the person placing the call. There are two reasons that the request must come from the subscriber who originates the phone call:

  • Long distance phone calls happen sequentially. The best way to solve problems between long distance carriers is to start with the carrier from which the call originates and then work towards the carrier receiving the phone calls. If it is determined that the issue is not with the originating network, the carrier then contacts OmniTel and we begin to working together to trouble shoot the problem on our end.
  • Privacy laws. Only the person who is the long distance subscriber can report problems. This is for the protection of all telephone subscribers.

Although these problems don’t occur very often, with the changes in technologies and networks, it isn’t surprising that there might be a few connections that are getting lost in translation.

What if I can't afford a telephone line?

Low Income assistance is available for those who meet certain eligibility requirements.  See the Lifeline_Brochure.pdf for more information.

What if I struggle with hearing loss or speech impairment during phone calls?

Being able to communicate, even if you have some hearing loss or speech impairment, is invaluable. Today it is easier than ever before, thanks to new technology advancements in telephones and Telecommunications Access Iowa. Now every time your telephone rings, you can comfortably pick up the phone and carry on a conversation with anyone.

To learn more about the phones that are available and how you can obtain a voucher that will cover up to 95 percent of the average cost of specialized phone visit Telecommunications Access Iowa.

TAI-English_Brochure_2017.pdf

PRINTABLE_TAI-English_Brochure_2017.pdf

After Hours Repair Service: (641) 765-4201

Our call center will take your message and forward onto the technician on call. A technician is on call 24 hours a day, 7 days a week to handle your emergencies.

For service during regular business hours call Customer Service:

(641) 765-4201

OmniTel Communications Truro Location:

Monday – Thursday: 7 a.m. – 6 p.m.

Friday – Sunday : Closed

Channel 1 contact: channel12@omnitel.biz