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Frequently Asked Questions


If your phones are not working, after an electrical storm:


Try these helpful hints before calling our Customer Care Center. It is important to determine if the problem is with the phone or the phone line.


Start by

  1. Unplugging all of your phones and other equipment from the phone jacks and electrical outlets and let sit idle for 10 – 15 minutes. Other equipment is defined as any piece of equipment that may be associated with your phone service (caller ID boxes, answering machines, computer modems, etc.)
  2. Then plug in each phone, one at a time.
    If the first phone you try produces a dial tone, most likely the problem is with one of your phones or pieces of equipment and not the phone line.
    If there is no dial tone, the problem may be with that phone or the phone line.
  3. Continue to check all phones and equipment.
    If you get a dial tone, most likely the problem is with the phone/s or equipment.
    If you have tested all phones and equipment in different outlets and phone jacks and still no dial tone, it is time to call our Customer Care Center. During regular business hours call 749-2531 or after hours call 1-800-417-8685. At OmniTel Communications, a technician is on call 24 hours a day, 7 days a week to handle your emergencies.

Other FAQ’s related to Telephone Service


After Hours Repair Service: (800) 417-8685 (toll-free)
Our call center will take your message and forward onto the technician on call. A technician is on call 24 hours a day, 7 days a week to handle your emergencies.


For service during regular business hours call Customer Service:
749-2531 Out of area: (877) OMNITEL (666-4835)


What are your Corporate Office Hours?
Nora Springs Office Hours:
Monday – Thursday: 7 a.m. – 6 p.m.
Friday: Closed


What if I have a question after hours?
You can leave a message on our answering machine or email any questions you might have, day or night to question@omnitel.biz and we will get back to you our next business day.


Channel 12: channel12@omnitel.biz


MEGAtalk Refill Machine Hours:
Mason City @ the Cenex Ampride Store on the corner of 1st St. SW & Monroe Ave.
Hours: 6:00 a.m. to 12:00 p.m., 7 days a week
Charles City @ the Trail Stop, (convenience store) 1908 Clark Street
Hours: 8:00 a.m. to 9:00 p.m., 7 days per week


WestsideWireless Hours:
Monday – Wednesday 8:00 a.m. – 6:00 p.m.
Thursday & Friday 8:00 a.m. – 7:00 p.m.
Saturday 10:00 a.m. – 4:00 p.m.