Internet Frequently Asked Questions

What is ESPN3?

ESPN3 is a high tech digital control room. It captures live sports from around the globe and brings them to you on your computer at home or remotely (when you are away from home). Because of a partnership between OmniTel and ESPN3, OmniTel high-speed Internet customers can access the most exclusive, hard-to-find games and major sporting events on their computers, year-round! Best of all, this service is FREE to OmniTel high-speed Internet customers and easy to use. Simply click on the ESPN3 button on the home page of this site and start watching live and/or replayed sporting events, more than 3,500 events/year.*

*You may need to download the proper media player.

How do I access ESPN3 remotely?

To get ESPN3, all you need is a computer and to be connected to OmniTel’s high-speed Internet. Although, you can get ESPN3 if you are not connected to OmniTel’s high-speed Internet (say you are out of town or at a friend’s house that doesn’t have OmniTel’s high-speed Internet) using your ESPN3 username and password. All you need is a computer, a high-speed Internet connection and an ESPN3 remote access username and password. To get your username and password, simply follow the instructions on the remote access pop up. You can only get your ESPN3 remote access username and password when you are connected to OmniTel’s high-speed Internet.

My Internet seems slow. What are some factors that may be effecting my Internet speed?

A number of things could be decreasing your Internet speed, including:

  • Multiple Devices Connected Simultaneously -— This can reduce the overall Internet speed each device receives, since when multiple devices are connected simultaneously to the same network, they must share the available bandwidth.
  • Bandwidth-Demanding Applications — Applications such as streaming movies and TV shows, playing online games, and video conferencing will consume more bandwidth than things like checking email, so they can reduce your overall Internet speed.
  • Poor Computer Performance — An old and unstable operating system, insufficient memory, or spyware can diminish computer performance and cause everything on your computer to work more slowly.
  • Insufficient Wireless Router —If an older router that does not support high speed is used, Internet speed will be correspondingly reduced. For example, if you are signed up for 40 Mbps service and your outdated wireless router only supports up to 10 Mbps, your Internet speed will only reach up to about 10 Mbps. Buying a new 801.11ac router is one of the best ways to make sure your network is as fast and reliable as possible.
  • Interference in Your Home Network — Wireless devices such as older cordless phones, baby monitors, some security cameras, and microwaves can cause interference in your home, weakening your wireless router’s signal and affecting your Internet speed.

Have more questions? Give us a call.

OmniTel’s Internet Tech Support (DSL, Cable Modem and High-Speed Internet):

(877) OmniWeb (666-4932)

For service during regular business hours, call Customer Service:
Out of area: (877) OMNITEL (666-4835)
Channel 12:

Nora Springs Office Hours:
Mon – Thurs : 7am – 6pm
Fri : Closed